It was Palace of Chance in the above case, but Cool Cat is the same thing, run by the same group. The above is an example of the EXTREME measures one has to be prepared to employ in order to receive a win that from an accredited casino would arrive after a few days, and be approved as soon as documents had been received and approved. It took three YEARS to persuade them otherwise, during which time they were hounded at every opportunity till they decided to pay up just to make the issue go away.
The casino argued the the term applied, and only $250 of the $6000 was payable. This term was pulled on a player who deposited around $25 without claiming a bonus, and won a random jackpot of over $6000. A sneaky term that when applied limits ALL deposits, with or without bonuses, to some 10x the amount of the PREVIOUS max cashout when a bonus was last claimed. The SLOWEST known payout from a casino in this group is three YEARS, because they decided to dispute whether the player had deposited more in cash than was received in bonus money. The question is WHICH 10 days they mean, the first Monday of every month (10 months to approve), and then 10-20 Second Tuesdays of the month for processing